FAQ
What file types are accepted for customization?
We accept popular image formats such as JPEG, PNG, and GIF. Please make sure the resolution is high enough for quality printing and that the images are not cropped.
Are there any restrictions on the content of uploaded images?
We adhere to ethical and legal standards. Please ensure that uploaded images comply with our content guidelines.
How durable is the print?
Our prints are durable and wash-resistant. For maximum longevity, please follow the care instructions below carefully:
- Wash before first use.
- Use a maximum washing temperature of 30°C.
- Do not overload the washing machine during the first wash.
- Avoid the use of liquid detergents.
- Do not use bleach.
- Refrain from using fabric softener.
- Avoid machine drying.
- Do not iron hot.
- Avoid dry cleaning.
- Wash and iron inside out.
The print is surrounded by a wide border, featuring a distinct shade from the fabric, and also differentiates itself to the touch?
The coloring results from the residue of a fixing liquid. When printing colored textiles, it is essential to pre-treat them with this liquid.
Only after this treatment can the color be fixed in the textile. The substance we use is safe and certified according to ÖKO-TEX Class 1 standards.
Usually the stain disappears after the first wash.
What are the design and delivery times?
Design times for each project vary, but generally range between 1 and 2 days.
As for the delivery time, you can always consult the specific estimate displayed on the product concerned, generally between 4 and 6 working days.
These deadlines may be adjusted depending on the individual characteristics of each order.
Which countries do you deliver to?
We only deliver to mainland France, Corsica, Switzerland and member countries of the European Union;
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Do you have any other questions?
If this concerns an order, please include the order number in your message.